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Notice of Examination The Amsterdam Civil Service Commission announces the Open-Competitive exam for: Tenant Relations Assistant

May 9, 2022

Noticeof Examination

TheAmsterdam Civil Service Commission announces the Open-Competitiveexam for:

TenantRelations Assistant

Open Competitive # 65-233                                      AmsterdamHousing Authority

Date of Examination:            July 16, 2022

Last Filing Date:                   June 10, 2022

Vacancies:      This list will be usedfor future vacancies at the Amsterdam Housing Authority.

Salary:                        $29,303.00

DistinguishingFeatures of the Class:          Thework involves responsibility for determining the eligibility of applicants fortenancy in public housing and/or subsidy of private housing, and forrecertifying tenants and recipients for continued eligibility in housingprograms.  Eligibility determinations arebased on information obtained through written applications, face-to-faceinterviews, and related contacts, and are made in accordance with agency rulesand regulations and the established eligibility guidelines of the FederalDepartment of Housing and Urban Development. This position involvesresponsibility for keeping track of and resolving tenant complaints andmaintaining housing program records.  Thework is performed under general supervision of the Executive Director and otheradministrative staff.  The incumbent doesrelated work as required.  Supervision ofothers is not a function of this class.

Residency:      None, but preference may be given to Cityof Amsterdam Residents.  To meet thepreference, candidates must have been legal residents of the City of Amsterdamfor a period of at least one (1) month immediately preceding the date of thewritten test.

MinimumQualifications:     Either

1.     Graduationfrom a regionally accredited or NYS registered college or university with anAssociate Degree in Human services or a related social science; or

 

2.     Graduationfrom high school or possession of a high school equivalency diploma and two (2)years of full-time paid experience working with the public or

 

3.     Anequivalent combination of training and experience as defined by the limits of(1) and (2) above.

 

 

 

 

Scopes/ Subjects of examination: Atest designed to evaluate knowledge, skills and /or abilities in the followingareas.

 

ApplyingInformation:These questions test for the ability to apply simple information. You will begiven a Resource Directory that describes community agencies, their purposesand the type of client each serve. Questions describe clients with a variety ofproblems and situations You must determine the appropriate referral for clientsbased on the services which each agency provides.

Workingwith people in human services situations: These questions test for a knowledge of general techniquesused to deal with common client behaviors such as fear, hostility, shyness,resistance, defensiveness, withdrawal, anxiety, and confusion.

CustomerService:These questions test for knowledge of techniques used to interact with otherpeople, to gather and present information, and to provide assistance, advice,and effective customer service in a courteous and professional manner.Questions will cover such topics as understanding and responding to people withdiverse needs, perspectives, personalities, and levers of familiarity with agencyoperations, as well as acting in a way that both serves the public and reflectswell on your agency.


 

The New YorkState Department of Civil Service has not prepared a test guide for thisexamination. However, candidates may find information in the publication'General Guide to Written Tests' helpful in preparing for this test. Thispublication is available online at:https://www.cs.ny.gov/testing/testguides.cfm.

Calculators are permitted, they must be quiet,hand-held, solar or battery powered. Devices with typewriter keyboards such as cell phones, computers,spell-checkers, personal digital assistants, address books, languagetranslators, dictionaries, and any similar devices are prohibited

 

 

 

 

Noticeof Examination – Page 3

 

Application:   Applications may be obtained at the CivilService Office in Amsterdam City Hall or by sending a stamped self-addressedlegal envelope to:

           Amsterdam Civil Service Commission,City Hall 61 Church St. Amsterdam NY 12010

Applicationsreceived post-marked after the filing date deadline will not be accepted. The applicant should make sure every question on the application isanswered and that the application is complete in all respects.  All statements made by candidates in theirapplication are subject to verification. This department does not acknowledge receipt of the applications.  Candidates will be notified of the dispositionof their application.  Candidates will benotified by letter, of when and where to appear to take the written test.  If candidates have not received a notice toappear for the written test three (3) days prior to the exam date, they shouldcall our office at (518)841-4341.

Donot interpret a notice to appear for, or actual participation in, theexamination as an indication that you fully meet the announced requirements.Depending on the time available before an examination, applicants may beadmitted based on statements made on the application or conditionally admittedwithout prior review of the application. Under these circumstances, candidatesnot meeting the requirements will be disqualified and notified of suchdisqualification. Candidates subsequently disqualified after taking the testwill not be notified of their score.

 

Application Fees:      A $15.00 non-refundable application fee isrequired for each separately numbered examination for which you apply.  The required fee must accompany yourapplication.  Send a check or money orderpayable to City of Amsterdam.  Write theexamination number(s) and the applicant’s name on the check or moneyorder.  DO NOT SEND CASH.  Ifyour application is disapproved, the fee will not be refunded.  You should carefully review the announcedminimum qualifications and any residence requirements and apply only for thoseexaminations for which you clearly qualify.

 

ReligiousObserver/Disabled Candidates/Military Members:     Applicants whose religious beliefs ormilitary service prevent their taking examinations on the scheduled date anddisabled candidates who require special accommodations to take the test shouldindicate the need for special arrangements. Military Service Members: If you apply for an examination during thefiling period but are on active military duty on the date of examination isscheduled, you may request a military makeup examination.  Contact Amsterdam Civil Service for moreinformation.  If you are on active dutyor discharged after the filing period has begun, you may apply for theexamination up to ten days before the test date.

 

Section 23.2Statement:        This examination will be prepared andrated in accordance with Section 23.2 of the Civil Service Law.  The provisions of New York State CivilService Law, rules and regulations dealing with the preparation and rating ofexaminations will apply to this examination.

 

Multiple ExamTakers:        If you have applied for both State andlocal government examinations, you must notify Amsterdam Civil Service of yourintent to take both a State and a local government examination.  When taking both a State and a localgovernment examination you will be required to take all your examinations at a stateexamination center.  You will be advisedby letter when and where to report for your examination.

Ifyou have applied for other local examinations examination, call or write toeach Civil Service Agency to make arrangements no later than two weeks beforethe date of examination, as to which test site you will be taking theexamination.

 

Veteran’s Credit:                  Veterans or disabled veteranswho are eligible for additional credit must apply for veteran’s credit withtheir application for examination or at any time between the dates of theirapplication for examination and the date of establishment of the resultingeligible list. Applications for veteran’s credit are available from thisoffice.  Veteran’s credits can only be added to a passing score on theexamination.

 

EffectiveJanuary 1, 1998, the State Constitution was amended to permit a candidatecurrently in the armed forces to apply for and be conditionally grantedveteran’s credit in examinations.  Anycandidate who applies for such credit must provide proof of military status toreceive the conditional credit.  No credit may be granted after theestablishment of the list.  It is theresponsibility of the candidate to provide appropriate documentary proof indicatingthe service was in time of war, as defined in Section 85 of Civil Service Law,and that the candidate received an honorable discharge or was released underhonorable conditions to be certified at a score including veteran’s credits.

 

Change of Address:  It is the responsibility of the candidate tonotify the Amsterdam Civil Service of any change in name or address for theduration of the eligible list.  Noattempt will be made to locate candidates who have moved.

 

Ifany emergency prevents you from appearing for the examination, please notifythis office (518)841-4341 no later than 9:00AM on the Monday following the testdate, (Tuesday if Monday is a legal holiday) providing verifiable documentationof the reason.  A determination will bemade as to if you will be scheduled for an alternate test date.

 

Application FeeWaiver:      A waiver of application fee will beallowed if you are unemployed and primarily responsible for the support of ahousehold.  In addition, a waiver ofapplication fee will be allowed if you determined eligible for Medicaid, orreceiving Supplemental Security Income Payments, or Public Assistance(Temporary Assistance for Needy Families/ Family Assistance or Safety NetAssistance) or are certified Job Training Partnership Act/Workforce Investment Act eligible through aState or Local Social Service Agency. All claims for application fee waiver are subject to verification.  If you can verify eligibility for applicationfee waiver, complete a “Request for Application Fee Waiver and Certification”form and submit it with your application by the close of business on theapplication deadline as listed on the examination announcement.

 

Children ofFirefighters and Police Officers killed in the line of duty:   In conformance with section 85-a of the CivilService Law, children of firefighters and police officers killed in the line ofduty shall be entitled to receive an additional ten points in a competitiveexamination for original appointment in the same municipality in which his orher parent has served.  If you arequalified to participate in this examination and are a child of a firefighteror police officer killed in the line of duty in this municipality, pleaseinform this office of this matter when you submit your application forexamination.  A candidate claiming suchcredit has a minimum of two months from the application deadline to provide thenecessary documentation to verify additional credit eligibility.  However, no credit may be added after theeligible list has been established.

 

 

City of Amsterdam/An Equal Opportunity Employer

 

Civil ServiceCommission:                           GaryMcNeil, Chairman

                                                                       MaryAnne Semkiw, Commissioner

                                                                       LynnKot, Commissioner

                                                                       

                                                                                                                                               5/2/2022

 

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